We care about the quality and efficacy of our products and make sure they will deliver the beauty and healing you desire.
hand crafted artisan products for a multi-dimensional celebration of beauty.
Orders are logged in the day after they are received for all orders, regardless of size or dollar amount. Orders received on Fridays after 3:00pm CST are logged into the system the following Monday. The countdown for order processing and shipment begins on the day it was entered into our system, and does not include weekends or major holidays. In order to be fair to all of our customers, orders are filled and processed in the order they are received. Please remember, our wonderful products are hand made and sent to you fresh (not stockpiled!) so it is important to allow the required amount of time for processing (which is currently 3-5 business days for normal orders; up to 10 business days during holidays and/or sales). We will do our best to ship products as quickly as possible. A shipping confirmation notice is e-mailed after orders are shipped. If you do not receive one, please check your spam folder and/or adjust your e-mail filter settings. We know that you are anxious to receive your products, but we re unable to move your order ahead of others, nor are we able to "rush" your order. Please be patient. It will certainly be worth the wait!
AfroVeda will ship orders using USPS Priority Mail service from our location in Texas. We do not ship COD, nor do we ship any packages collect. We strive to keep your shipping charges as low as possible. Our shopping cart has been set up to determine your shipping charges using real-time shipping rates provided by the United States Postal Service. This system is unable to determine and account for multiple boxes or certain surcharges, therefore your shipping charges may be higher than our online estimate if multiple boxes are required. You will be sent a modified invoice alerting you to these additional charges. Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order.
PLEASE NOTE: Once your order is in the possession of the shipping carrier, we are not responsible for your package if it is lost, stolen or damaged. Although this is a very rare occurrence, sometimes a package will get stolen or is missent by the post office. If your package is stolen/lost/damaged while in the care of the postal carrier we cannot replace the items. All missing/lost/damaged packages are the responsibility of the postal carrier. Please contact the nearest post office/sorting office to work out any shipment problems. We only have the capacity to track a package. If your package is declared "unclaimed" by the postal service and returned to our offices, AfroVeda will issue a store credit for your items minus the shipping fee.
AfroVeda does not have the capability to control customs fees imposed by the various countries that we ship to, nor are we made aware of any potential fees that may be charged once your package arrives at the customs location. Should you decide to refuse a package because of any additional customs fees imposed by your country, your package will be declared "abandoned" and will not be returned to AfroVeda. As such, no refund will be issued for your items. Because we are a small company, we cannot afford to ship lost items free of charge. It takes a toll on our business resources and ability to keep prices affordable. Thank you for your understanding.
Cancellation & Returns:
Due to the hand-crafted nature of our products, we do not accept returns, exchanges or issue refunds. We ask that you please select your products carefully as ALL SALES ARE FINAL. Orders are entered into our system the day after you order, and processing begins.
If you need to cancel an order, please contact us within 24 hours of placing your order. A store credit will be applied to your account for the amount of the purchase within 2 business days. If you have received a shipping notification, then your package has already been processed and cannot be cancelled. Order cancellation requests received after 24 hours are subject to a 15% restocking fee.